Posts Tagged ‘customer relations’

How To Keep Your Customers From Using The Competition

By: Dan Kennedy on: March 9th, 2010 6 Comments

Yesterday I wrote about how important first impressions were to customer relations. Now, I’d like to turn our attention to what you can do to foster customer retention. Later in the game the customer relations process evolves into follow-up and follow-through. How would you react if… … you got a call from your car dealer service manager a week after having some repairs done just to make sure everything is okay? …you got a call[…]


What Do Small Business Customers See?

By: Dan Kennedy on: March 4th, 2010 10 Comments

On Monday, I wrote about the importance of customer or client relations. I explained my belief that each customer you can acquire has tremendous long term value and that most small businesses fail to understand and work to preserve this value. Now, here are some customer relations tips I urge you to consider for your small business: Make good customer relations a priority in your business – think about it, brainstorm it, talk about it[…]