Below you will find the answers to our most frequently asked questions, if you do not find the answer you were looking for , please feel free to call us: (800) 871-0147 or email us: firstname.lastname@example.org
WHAT ARE THE HOURS OF OPERATION OF GKIC?
GKIC corporate office is open Monday – Friday 9a.m. – 5p.m. CST
GKIC shipping department is open Monday – Friday 9a.m. – 5p.m. CST
The GKIC offices close to observe the following holidays:
Thanksgiving and day after
Christmas and day after
New Year’s Eve and New Year’s Day
HOW DO I CONTACT GKIC CUSTOMER SERVICE?
If you have questions or comments regarding GKIC products, please email us at: email@example.com or call 1-800-871-0147.
HOW DO I CANCEL MY MEMBERSHIP?
You may cancel a subscription at any time by going to http://gkic.com/member-management or contacting our office at 1-800-871-0147. Due to lost or missing or slow mail, we will honor any package that is postmarked for up to 60 days from the original date of purchase.
WILL YOU SHIP TO A DIFFERENT BILLING ADDRESS?
We will ship to a different address other than the billing address when indicated on the order form.
WHEN WILL THE ORDER SHIP? CAN I GET EXPEDITED OR OVERNIGHT SHIPMENTS?
All orders will ship within 3 business days (unless otherwise stated). We will not overnight ship any orders.
WHAT HAPPENS IF THE PACKAGE IS UNDELIVERABLE?
Packages that are returned to us as undeliverable are issued a full refund.
WILL YOU RE-SHIP?
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order by contacting us at 1-800-871-0147 or firstname.lastname@example.org.
HOW DO I CANCEL?
Cancellations must be made within 24 hours of placing the order or before the order ships. If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by the method the order was originally charged.
What is the Refund Policy?
GKIC will refund 100% of the purchase price (shipping charges are not refunded) for physical products purchased through our online store or from a GKIC staff Concierge or Business Consultant, if the refund is requested within 60 days of receipt of the product. A 5% restocking fee is assessed on returns made 60-90 days after receipt. No refunds are available after 90 days.
GKIC will refund 100% of the purchase price on digital product downloads for 15 days after the purchase date. No refunds are available on digital products after 15 days.
GKIC will refund 100% of the purchase price on Coaching and Mentoring products for 30 days after the purchase date. No refunds are available after the 30 day period on Coaching and Mentoring programs.
The Return schedule may differ for launch products, please refer to the Launch Details of the specific Launch Product for its Return Schedule.
When will my refund be processed?
All refunds will be processed within 30 days of receiving the returned product.
If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received by the GKIC Support Department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package. GKIC reserves the right to cancel any order at any time if company sees fit.
How do I return my order?
All package contents must be in AS NEW condition and all items must be delivered in a single package in order to be refunded. Insure the shipment for the value of product. 100% money back guarantee covers price of product only. GKIC’s money back guarantee does not cover shipping and handling fee.
Customers must contact our support department for a RMA (Returned Merchandise Authorization) number. This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted nor will refund be issued for those items.
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds can only be refunded by the payment method the order was originally charged.
Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. The money back guarantee is void after a customer has used it for one specific product more than twice.
Shipping of the product from GKIC will not be refunded.
Shipping of the product to the GKIC Refund Department will not be compensated.
To ensure that your product is not lost or damaged, we strongly recommend sending the product via a courier that can insure and provide you with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes either delivery confirmation or signature.
Seat Deposit Refunds for Events
If you placed a seat deposit to hold your seat for Bootcamp or Main Event ticket, your seat deposit will be refunded to you within 14 business days after the event. Your guest’s ticket will not be refunded.
All international shipments will be through Federal Express and you will receive your tracking number in your confirmation email. You may go to www.fedex.com at any time to check your status of your package (except for Magnetic Marketing).
Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
We cannot ship to APO/FPO addresses.
International customers are responsible for all additional fees acquired through customs.
International orders cannot ship overnight.
Each customer agrees that GKIC must be the first option in billing disputes and must provide GKIC 14 days to attempt settlement of a billing issue in a satisfactory manner prior to including a third party credit/debit card provider. GKIC retains the right to collect on any fees that are due for rendered services.
WHERE CAN I FIND MY NEWSLETTER AND VIEW MY INVOICES?
At GKIC’s Insider’s Circle social site you can view newsletters and join groups.
Log in to your account to view invoices, update address/cards, and pay for invoices.
IT SAYS THAT I CANNOT GET A PRODUCT/MEMBERSHIP BECAUSE I AM ALREADY A MEMBER?
The reason is because you already are taking advantage of the two-month membership trial or already are a current member and the offer is not available to you.
I ALREADY UPDATED MY CARD IN THE SYSTEM, WHY AM I STILL RECEIVING EMAILS?
You are still receiving emails because a past invoice might still be due or the card was not put under the subscription. You can view instructions for updating cards in your account, or call our concierge who will be able to assist you at 1-800-871-0147.
WHERE CAN I FIND THE HOTEL INFORMATION FOR YOUR EVENTS?
This information is released once you register for the specific event.
I CANCELED MY MEMBERSHIP BUT I AM RECEIVING EMAILS THAT I OWE THE FEE?
It is possible that your fee was due before you canceled. Please call the concierge to take care of the payment.
WHY AM I NOT GETTING ANY GKIC EMAILS?
The reason might be because you have opted-out, or you need to add us to your address book.
HOW DO I CANCEL MY MENTORING OR COACHING GROUP?
Please call the concierge at 1-800-871-0147 and we will be able to take care of it for you.
HOW DO I FIND IF THERE IS A LOCAL CHAPTER NEAR ME?
We have Independent and Certified Business advisors throughout North America, and they may or may not hold meetings. To see if there is a chapter near you please visit gkic.com/chapters.